frequently asked questions

If you would like counselling, you will need to complete our online referral form. You will then be contacted as soon as possible. 

Our counsellors are trained in Person Centred counselling and various other integrative humanistic counselling theories. We offer one to one counselling for up to a year; we can go longer than a year if you and your counsellor think it would be beneficial to do so. 

 We offer one to one counselling and have a limited capacity for working with couples.

We don't counsel clients under 18. We don't counsel clients who are receiving counselling else where. We don't counsel clients who are struggling with addiction as we are not addiction specialists. There may be occasions in an assessment session where it is felt that you may be better seeking more specialist help for an area that you want help with. This is what the assessment session is for, for us to establish whether we are the right place for you, and for you to decide if you want to come to us. 

As a charity, we rely on client donations to contribute towards our running costs. This amounts to £35 per hour.  The amount that you are able to donate will be discussed during your assessment. 

There are two reasons. One we cannot contact someone without their consent, we frequently get phone calls from people saying their partner, child, mother etc needs counselling and can we call them on their number. We cannot because we don't know whether that person actually has consented to their information being shared, we don't know if they actually want counselling for themselves. The second reason is that it's really important for your own journey that you make the time and effort to contact us yourselves, counselling is a commitment of time and energy and we need to know you are ready for that. 

This will very much depend on your availability for counselling.  The more flexible you are, the shorter the 'waiting time'